MyBioFriend offers a one-time lifetime payment for a digital service. Due to the instant nature of digital access, we generally do not offer refunds once access has been activated. However, we are committed to resolving genuine issues on a case-by-case basis.
MyBioFriend is a digital service. Upon successful payment, you receive immediate access to all premium features including templates, PDF download, and photo upload.
Because digital access is granted instantly and cannot be "returned," all sales are generally final. This is standard practice for digital goods and services.
We will consider a refund request in the following exceptional circumstances:
Refund requests must be raised within 7 days of the payment date.
Refunds will not be provided in the following cases:
To request a refund, contact us with the following information:
Contact us via Telegram: t.me/playstudiohub
We will review your request and respond within 3–5 business days.
Approved refunds will be processed to the original payment method within 5–7 business days depending on your bank or payment provider. Razorpay's standard refund timelines apply.
If you believe an unauthorized payment was made, please contact us immediately before raising a dispute with your bank. We will work to resolve genuine cases promptly. Fraudulent chargebacks will result in permanent account suspension.
For refund queries or payment issues: